Know before you go: Check tag office wait times, Sales Tax on Vehicles Purchased Out-of-State, Understanding Penalty, Interest & Fee Charges, Step 1: Locate your property and click on the blue parcel number. Residents may be contacted by email, mail, social media, text, or direct phone calls.

NOTE: Please do not use the "Back" button on your browser when using this site

We do not connect on standard holidays, weekends, or after normal business hours.

Customers can use this information to find spikes in usage, which could indicate a leak or highlight the need for conservation strategies. The addition of a histogram shows water usage over the past 13 months.

Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays).
Click Next to Continue The mailing address for payments will remain the same. No added convenience fees to pay property taxes online this year; covered by a CARES Act grant.

Call 678.376.6800 and follow the voice prompts.



Do not attempt to make payments for utility bills using financial information from someone else.

Our automated phone system is also available 24/7 to process payments.

We can schedule connections by calendar date only. Please allow up to 10 business days for mailing and processing time. Parcel Number The fee is $60 for residential accounts. We would like to show you a description here but the site won’t allow us.

Paying online is the fastest and most convenient way to pay. In keeping with the Gwinnett County commitment to clear and open communication with citizens, the Department of Water Resources is releasing a new water bill layout.

Box 71225 Charlotte, NC 28272-1225. This section is sent in with a mailed payment. If you have questions or need assistance, please call (630) 530-2988 Monday thru Thursday 8am - 6pm and Friday 8am - 5pm.

Learn More. We do not offer same day service for new service requests.

Official Site of Gwinnett County GovernmentCopyright 2020, Gwinnett County Board of Commissioners, Your source for information about COVID-19, Current rates and an estimated bill calculator. We do not disconnect on standard holidays or the day before, weekends, or after normal business hours.


Website maintenance and COVID-19 updates Your source for information about Website maintenance and COVID-19 updates Click here for more information. Please note that if service has been interrupted, you must contact Customer Care by phone at 678.376.6800 during business hours to arrange payment. A non-refundable activation fee is required for transfer of service in which one account is closed and a new account is opened. Corporate ID or Account No.

Payments made through non-affiliated vendors are often delayed in reaching us, so it’s better to pay DWR directly using the many payment options we offer. Do not submit cancellation requests via email as they can take up to 2 business days to be processed.

We can schedule disconnections by calendar date only.

Customers can also set up secure auto payments, which will automatically charge their credit cards or draft from their bank accounts on the bill’s due date.

A scam is currently circulating nationwide in which scammers claim that the president or the federal government will provide credits or apply payments to utility bills.

Situs Address


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