No refunds or adjustments on previous purchases, returns or exchanges, or orders in progress that have not yet shipped. When did organ music become associated with baseball? How long will the footprints on the moon last? What is the time signature of the song Atin Cu Pung Singsing? Your tier changes based on your cumulative spend. A merchandise credit may be used as payment at all U.S. American Girl retail locations;; and on phone, mail, and fax orders. We're sorry that we cannot accept orders via email. We reserve the right to limit order and item quantities. If your girl has a doll like Molly® or Kaya®, who has had braids for a long time, her hair will likely have waves when you take out the braids—just like your hair would. If the customer receiving the refund resides in a state listed in the sales tax field on the return form, the appropriate refund of taxes will be applied to the return item(s). This discount is exclusively available at American Girl retail locations and can be applied to a broad assortment of American Girl products. Recipient is responsible for all taxes and duties. For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. However, if you visit one of our retail locations, you can explore a wide selection of our products and enjoy all the experiences and events we offer. Shipping options and prices  You may purchase multiple quantities of products. For questions about an order already placed, email us at [email protected]; call 800-845-0005, 7 a.m. – 10 p.m. Central Time on weekdays or 9 a.m. – 6 p.m. Central Time on weekends. Promotional quantities may be limited and vary by location and online. If you would like additional assistance, call Customer Service at 800-845-0005. Additional charges apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Most people will sit on the toilet or stand while slightly squatting to insert a tampon, but you can also try lying down or propping one foot on a … if you need help, please call 800-845-0005 and one of our service representatives will be happy to assist you. If you receive a message about the server being unable to locate the DNS entry, please make sure you have typed in the correct website address, and try again. • The operating system (Windows 7/8/NT/2000/Me/XP, Mac) American Girl is happy to provide a 15% discount for all U.S. active-duty military, retirees, veterans, military spouses, and dependents. All printed materials are protected by copyright. All American Girl Marks are trademarks of American Girl. Once qualified, free shipping will automatically apply in your shopping bag at checkout. From elsewhere, call 608-831-5210. • Doll Hospital services Employee discounts do not apply. American Girl gift cards may be redeemed at, at American Girl retail stores, by phone at 800-845-0005, and on mail orders sent to American Girl, PO Box 620190, Middleton, WI 53562-0190. Unfortunately, the offer will not be extended if you are unable to order due to technical issues. The purchaser will not be notified of your return. Every American Girl® product is labeled with an age-grading icon to ensure your purchase is appropriate to the age of the recipient. American Girl dolls are meant to be played with, so now and then, they'll probably need a bit of a clean up. Our order system needs time to process the information you send us, and our operators cannot access that information before the system is ready. We reserve the right to limit order and item quantities. Unless noted, dolls, outfits, and accessories are sold separately. Holiday hours may vary. Age-grading is determined by which developmental stage the product is most appropriate for. Copyright © 2020 Multiply Media, LLC. Discounts shown are valid online for outlet items only at A detailed confirmation, including items ordered, shipping addresses, and order total will be sent within two hours of placing your order. Step 4: Get comfy and ready to put the tampon in. To learn more, visit our Gift Guide. Points are not earned when you purchase a gift card. A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned. to start the process. Please complete the Doll Hospital admission form to request the repair services you would like. We reserve the right to limit order and item quantities. If that's the case, we can help. American Girl is a subsidiary of publicly traded Mattel, Inc. Visit for more information. Occasionally the elastic cords used to attach a doll's limbs to her torso seem too stretchy. • Special event tickets To see if you qualify, just enter a few pieces of information for a real-time decision. Packages can be tracked at You can download the most current versions for free by clicking on the browser names. No, American Girl gift cards are only redeemable at, at U.S. American Girl retail stores, or by phone at 800-845-0005. Valid at and American Girl® retail stores. Call one of our doll doctors at 800-772-0430, or email them at [email protected], and they can walk you through the steps to make sure the hair comes out looking its best. The only exceptions are earrings and hearing aids. Simply click the unsubscribe link at the bottom of the email. No refunds or adjustments on previous purchases, returns or exchanges, or orders in progress that have not yet shipped. Who is the longest reigning WWE Champion of all time? Holiday hours may vary. Offer is subject to change at the discretion of American Girl®. Promotional items may be removed or added on the first of each month. All outlet sales are final. Please use the email associated with your account. Rush shipping not available to Canada. • In the shopping bag, click "Check out now" When dolls are shipped, their hair may not be styled as shown in the catalogue or online. Shop our selection of dolls, books, and more that help build girls of strong character. Offers are not valid at American Girl® Outlet; Indigo™ or Chapters™ retail locations; Amazon, Kohls, or Barnes & Noble retail locations or websites. Regrettably, our Doll Hospital staff is unable to replace wigs. Does Jerry Seinfeld have Parkinson's disease? Unfortunately, we cannot legally use specific ideas or designs submitted by people outside the company. Our sizing charts for little girls sizes 3-7 and girls sizes 6-20 are available in our catalogues and on our website. Shipping and processing fees are non-refundable. If you need to place an order and cannot access the American Girl website, please call our toll-free number at 800-845-0005, 7 a.m. – 10 p.m. Central Time on weekdays or 9 a.m. – 6 p.m. Central Time on weekends. Yes! Points will also exit your account balance as they are converted to Rewards Certificates each month. Insert the head into the body face-up. No, unfortunately we are unable to perform this service. In-store American Girl restaurant purchases also qualify for points.

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